Aug 5, 2020
Don Capparella, the CEO of Quality Travel Solutions, joins Small Biz Buzz to discuss how he adapted his travel agency through the hardships of COVID-19 when the travel industry took a major hit.
“We're going to save this industry. We're going to save our business and we created five pivots that we had to do to make sure that we were going to survive,” said Capparella. “We had to pivot our marketing. We had to pivot our client communications, pivot our offerings and destinations. We had to pivot our own internal process. And then we also had to pivot our mindset, which sometimes was the hardest.”
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